Refund policy

Although we hope you love your Ashmi & Co. purchase, there may be times when you need to return items to us.

For purchases made directly through Ashmi & Co., we accept returns within 30 days of delivery for items in their original condition — unworn, unwashed, undamaged, with all hangtags still attached and in original packaging.

Resolutions

When you start a return, you may choose one of the following:

• Exchange — swap for a different size or style. We'll ship the replacement as soon as we receive your return.
• Store Credit — receive your return value plus a 10% bonus as Ashmi & Co. store credit.
• Refund — receive a refund to your original payment method. Original shipping costs are non-refundable.

Returns Process

1. Visit our Returns Portal and enter your order number and email address.
2. Select the item(s) you'd like to return and your reason.
3. Choose your preferred resolution (exchange, store credit, or refund).
4. Ship your return to us using the carrier of your choice. Return shipping is paid by the customer for both US and international orders.

Ship returns to: Ashmi & Co. Returns Dept, 880 Marietta Highway, Suite 630-355, Roswell, GA 30075.

We'll send you an email as soon as your return has been received, inspected, and processed. Please allow 7–10 business days from the date we receive your return.

Conditions

• Items that have been worn, washed, or altered are not eligible for return.
• eGift Cards are non-refundable.
• Gift Bags are non-returnable once opened.
• Final Sale items are eligible for store credit only — no refunds or exchanges. Final Sale status is noted on the product listing and in your order confirmation.
• Refunds are processed to your original payment method.
• If you are a gift recipient, you may exchange for a different size or style, or receive Ashmi & Co. store credit.

Retail Partner Purchases

Items purchased through our authorized retail partners (including Nordstrom) must be returned directly to the retailer where they were purchased. We are unable to process returns for items not purchased on shopashmi.co.